The Consumer Duty: Nearly two years since it was introduced. Are clients more likely to get “Good Outcomes”
The UK financial services landscape has been undeniably reshaped over the three years since the duty was first announced by the Financial Conduct Authority’s (FCA). Far from a mere tick-box exercise, this landmark regulation, fully in force for new and existing products since July 2023 (and closed book products since July 2024), has challenged firms […]
Why Won’t firms talk about Complaints?
By Angie Newland – Angels Admin Support An article that I read from City Wire this week called “Why Won’t Wealth Firms Discuss Complaints” has made a really good point that I wanted to discuss/share with you all, which I will of course get to, but first to give you a little background. City Wire […]
Consumer Duty – 1 Year on.
Written by Angie Newland @ Angels Admin Support I’m sure many of you have read articles over the last week or so about Consumer Duty a year on, the one that got my interest was by Money Hub – “Significant Fines Imposed as Consumer Duty remains a work in progress” The article firstly mentions the […]
New Consumer Duty – further questions from the Financial Conduct Authority
The New Consumer Duty Rules have been operational since July 2023 for “Open” books of business and will also apply to “Closed” books of business from July 2024. Should your Firm be lucky enough to be interviewed by staff from the FCA then here are a few furhter questions for you to think about. How […]